News

October 15, 2018

The RightFax service will be temporarily shutdown as of October 11th, 2018, as it no longer meets UC Berkeley security standards.

Telcomm is in the process of getting a replacement service. It is recommended that you do not send or receive faxes that include personal data such as Social Security Number and Date of Birth over the RightFax service. Notice will be sent to Campus once the new service is in place.

October 9, 2018

Beginning October 10, 2018, individuals who are not eligible to use UC Berkeley's Adobe Creative Cloud software will receive an error message "Service access denied due to missing privileges" when they attempt to authenticate with their CalNet credentials. Individuals who are eligible for the software (registered students, staff, faculty) will continue to be able to access Adobe. 

Access Error

 

August 27, 2018

Before you begin the download and installation process for Microsoft Office software, run the Synchronize CalNet Passphrase Tool. This will ensure that your passphrase is in sync and prevent login failures later in the download process.

August 24, 2018

Trouble downloading Microsoft Office software? If you encounter an access denied or invalid password error while logging into O365, it means that your Active Directory (AD) and CalNet passphrases are out of sync. You will need to synchronize your passphrase with the Sync Tool before you can sign into office.com. 

August 15, 2018

UCB Faculty, Staff and Students are receiving e-mails from Adobe Creative Cloud <message@Adobe.com> with the Subject "Cancellation Warning." The e-mail is a legitimate message from Adobe, and is a courtesy warning that the 12-month Creative Cloud subscription is expiring.

What to do?

July 24, 2018

The new MATLAB Portal from Mathworks provides UC Berkeley faculty, researchers, students, and staff with self-service access to download MATLAB Individual Licensed software, services, and to view on-demand training materials and tutorials.

June 5, 2018

Software Central is now accepting requests for the 2018-19 SAS software license. Licensing is available to eligible UCB Faculty/Staff and Students. To learn more about SAS licensing requests, software downloads and more visit https://software.berkeley.edu/sas.

May 4, 2018

SAS has announced the release of its latest version of JMP software - JMP 14 and JMP Pro 14

February 16, 2018

Software Central has received reports that some UCB associates are receiving an error while activating their 2018 Matlab Individual license. There was a problem with the original 2018 Individual activation key that required that the key be replaced. Persons who received the key prior to the switch (Feb 13th), and are now attempting to activate with the old key are receiving the error. The solution to the error is to request a new key.

January 2, 2018

Students can now access thousands of online courses in Software Development, Design, Web Development, Photography, Business, and more for free on Lynda.com!

To access, head over to Lynda.com and sign in using the organization portal, enter berkeley.edu as the org URL and you will be directed to sign in with your CalNet credentials.

November 30, 2017

The Endpoint Engineering and Infrastructure Team in conjunction with Adobe Support have made available several options to mitigate the unexpected Nov. 30th expiration of the institutionally-licensed Adobe Creative Cloud applications. Persons receiving expiration warnings, and all IT Support Staff can review the options at Adobe Nov. 30 Expiration - Re-serialization options to determine which option applies to their needs.

November 22, 2017

There have been many incidents reported of a pop-up notice warning that the Adobe Creative Cloud applications will expire Nov 30th (see below).



October 16, 2017

Reports are being received stating that people are receiving "Access Denied" messages when trying to log in with the new Adobe Creative Cloud for Enterprise (CCE) ID. The cause has been identified and is being addressed. There is a work-around. 

If you receive the Access Denied message when logging in to Adobe Creative Cloud for Enterprise (CCE) please submit an e-mail to software@berkeley.edu and a CCE ID will be created.

September 6, 2017

UC Berkeley has migrated access to Adobe creative products from license keys to named users via the Adobe Creative Cloud for Enterprise.  This will require you to login with your organization credentials, including username and password, to access, download and install Creative Cloud applications. Key benefits of accessing Adobe Creative Cloud include:                                                      

August 28, 2017

UCB Faculty, Staff and Students are currently unable to renew/create subscriptions to Adobe Creative Cloud for use on personally-owned devices. The outage is due to a lapse in coverage as UCB transitions to a new Adobe Software delivery model. IS&T is working along with Adobe to restore access to Adobe Creative Cloud. The estimated time of resolution is Tuesday, Sept 5th.

July 3, 2017

As reported reviously, CtrlWORK and StretchBreak will no longer be available through the University. A list of no-cost and for-purchase options that will encourage you to get up and stretch throughout the day has been compiled by the Ergonomics team. 

For a list of suggested alternatives:

  1. log in to https://blu.is.berkeley.edu
  2. Click on the "People" link (upper left of page)
  3. Under Job Tools click on the Stretch Break Link

==

June 30, 2017

Effective July 1, 2017, CtrlWORK by Efficiency Software will no longer be available for download and use on UCB-owned or personally-owned computers. The system-wide contract has expired and there is no further funding to support it. If the software program is currently on a computer, an error message will appear stating the license has expired. Please submit a service request to CSS IT (itcsshelp@berkeley.edu) to have them remotely uninstall the program.

January 25, 2017

A new version of System Center Enpoint Protection for Mac, version 4.5.27.1, is now available on Software Central. The new SCEP version is compatible with macOS Sierra (v10.12).

December 21, 2016

The MATLAB Total Academic Headcount (TAH) campus-wide contract has been renewed for 2017.

Again this year, funding for the 1-year contract is being provided by the 8 Colleges and Organizations who make up the UCB Matlab Funding Consortium. As a result, IS&T will not be collecting funds from the individual licensees*.

October 17, 2016

Cisco recently released their new AnyConnect Secure Mobility Client Version 4.3.03086. This new version is compatible with Mac OS X 10.9 and higher (including the latest version of Mac OS X 10.12 Sierra). The client also works with Windows 7, 8, 8.1 and Win10, and Linux (Red Hat 6 (64-bit), Ubuntu 12.04 (LTS) and 14.04 (LTS) (64-bit). The client can be downloaded from the Cisco VPN webpage on Software Central.