Support

ProductSupport
Adobe

UCB-owned computers: Contact your Department IT team, or CSS - IT (510-664-9000 options 1,1)

Personally-owned computers:

Faculty and Staff:

Personal Adobe Account - Contact Adobe Tech Support
Monday—Friday, 5am—7pm PT
800 685-2950

Adobe CC for Enterprise Account
Send e-mail to software@berkeley.edu

Students - Contact Student Technology Services:
Phone: 510-642-4357
Online: studenttech.berkeley.edu
Email: sts-help@berkeley.edu

AutoCAD

https://knowledge.autodesk.com/support
https://knowledge.autodesk.com/contact-support

BAIRS via CITRIX To report problems:
-send an e-mail to bfsbair@berkeley.edu
or
-call the CSS-IT at 510-664-9000 (press option 1, 2)
Cal Answers (Oracle BI) Mobile App This app was created by Oracle and is not supported by the Cal Answers Help Desk. Any questions should be directed to your regular support for your mobile device.
Cal Planning SmartView Plug-In To report problems with this download, the Cal Answers Portal, Reports or Dashboards:
-send an e-mail to calplanhelp@berkeley.edu
or
-call the CSS-IT at 510-664-9000 (press option 1, 2)
CalNetPKI Root Certificate Windows Team: https://berkeley.sharepoint.com/sites/calnetad
ChemDraw

For support visit the College of Chemistry Chemdraw site license webpage

Cisco VPN For installation or configuration issues please contact itcsshelp@berkeley.edu
For download issues e-mail software@berkeley.edu
Citrix Receiver If you need help using the Receiver check  https://www.citrix.com/products/receiver/. If you cannot find an answer to your question contact Campus Shared Services-IT at 510-664-9000 (press option 1, 1)
Exceed Support is not available for this software.
Firewall Configurator For Technical Support: security@berkeley.edu
IdentityFinder For Technical Support: security@berkeley.edu
ImageNow For Technical Support: imaginehelp@lists.berkeley.edu
JMP For Technical issues: http://www.jmp.com/en_us/support.html
LabVIEW

For Technical issues:

Mathematica For Technical issues: http://www.wolfram.com/support/contact/?source=nav
Matlab

For Technical issues: http://www.mathworks.com/support/contact_us/?s_tid=sp_ban_cs

For assistance with download/install/account creation

Students - Contact Student Technology Services:
Phone: 510-642-4357
Online: studenttech.berkeley.edu
Email: sts-help@berkeley.edu

Microsoft Operating Systems

For Technical issues:

  • Students - Contact Student Technology Services:
    Phone: 510-642-4357
    Online: studenttech.berkeley.edu
    Email: sts-help@berkeley.edu
     
  • Faculty/Staff: Contact CSS-IT at 510-664-9000 options 1,1
  • UCB-owned computers: Contact CSS-IT at 510-664-9000 options 1,1

For download and activation issues: Contact Kivuto Services

Microsoft Office/O365
  • Faculty and Staff (Managed Devices):
    With Dept. IT support — Contact your IT support staff.
    Without Dept. IT support — Contact CSS-IT at 510-664-9000, options 1, 1.

  • Faculty and Staff (personally-owned/unmanaged UCB devices incl. Work at Home)
    Contact Microsoft Support at https://support.microsoft.com/en-us/contactus/

RedHat Support is not available for this software.
RightFax For Technical issues: call CSS-IT at 510-664-9000 (press option 1, 2)
SAS For Technical Support: https://support.sas.com/techsup/
Secunia For Technical Support: http://secunia.com/support/
SPSS

For Technical Support: http://www.ibm.com/planetwide/us/#techsup

For SPSS via Citrix:
Citrix User Guide/FAQs for SPSS: http://guides.lib.berkeley.edu/c.php?g=267678&p=3155888
Using Research Tools Under Citrix: http://guides.lib.berkeley.edu/Citrix
Citrix Support: See Citrix Receiver (above)

STATA

For Technical Support (STATA): http://www.stata.com/support/
Citrix User Guide/FAQs for STATA: http://guides.lib.berkeley.edu/c.php?g=267678&p=2761277
Using Research Tools Under Citrix: http://guides.lib.berkeley.edu/Citrix
Citrix Support: See Citrix Receiver (above)

System Center Endpoint Protection (A/V)

 For Technical Support: Please contact Microsoft Tech Support

TextMate

For Technical Support: http://macromates.com/support

VMware

 For Technical Support: https://labs.vmware.com/academic/licensing-overview