Adobe Creative Cloud FAQs

  1. Can I install Adobe Creative Cloud on more than one computer?
  2. I have my redemption code but to use Acrobat XI Pro I need a serial number. Where do I find that?
  3. Can I use both Creative Suite and Creative Cloud on the same computer?
  4. How long does the license last?
  5. Can I download the entire suite in one download?
  6. I need to replace my current computer. How can I move Adobe software to my new computer?
  7. Can I convert my currently installed CS6 apps to Creative Cloud?
  8. Are Adobe Creative Cloud (CC) Files Backwards Compatible w/ CS6?
  9. Why can't I re-download Creative Cloud? How do I install Creative Cloud on a second device?
  10. Can I keep Adobe on my computer after I graduate/leave the University?
  11. Why is there no Apps tab in the Creative Cloud Desktop App?

 

1. Can I install Adobe Creative Cloud on more than one computer?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two concurrent activations of any given CC app per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.

2. I have my redemption code but to use Acrobat XI Pro I need a serial number. Where do I find that?
Creative Cloud (CC) applications do not require an activation key. CC applications are activated by Signing In with your Adobe CC subscription account. To Sign In, launch the application, expand the Help menu and sign in using your Adobe ID.

Older versions of Creative Suite (CS5.5 and earlier) may cause issues including activation problems and should be uninstalled prior to installing Creative Cloud

3. Can I use both Creative Suite and Creative Cloud on the same computer?
Creative Suite (CS) 6 and Creative Cloud are compatible and can be installed on the same computer. Earlier versions of CS (version 5.5 and earlier) may cause issues with Creative Cloud applications and should be uninstalled prior to installing Creative Cloud.

4. How long does the license last?
The Adobe contract is good for three years. Eligible Faculty, Staff and Students may install and use Adobe Creative Cloud for the duration of the contract provided their Employee and/or Student status remains in an eligible state. UCB-licensed ADobe software must be uninstalled at separation.

5. Can I download the entire suite in one download?
No, the applications are available as individual downloads only and are accessed through the Adobe CC Desktop App. The CC Desktop App acts as a download manager and update tool for the individual CC apps e.g. Photoshop.

6. I need to replace my current computer. How can I move Adobe software to my new computer?
UCB Faculty, Staff and Students may install CC apps on multiple devices for their exclusive use However, each CC app may only be active on two machines concurrently. You may install and activate the Adobe CC applications on both the old and new computers concurrently. If you do not wish to use Adobe on the old computer and wish to uninstall, follow these directions for uninstalling Adobe software - Learn how to deactivate a Creative Cloud license on a machine.

NOTE:It is important to always deactivate Adobe software before uninstalling. If an application is uninstalled without first being deactivated, one of the two concurrent activations for that application can be lost.

7. Can I convert my currently installed CS6 apps to Creative Cloud?
The answer is yes. 

1.Deactivate the product by choosing Help > Deactivate in any CS6 app.
2.Launch the product again.  It will now launch in trial mode.
3.Click the License this Software button located at the bottom of the screen.
4.Follow the onscreen instructions and Sign in with your Adobe ID.
 

For more information, see Convert CS6 Trials to Creative Cloud, for detailed instructions and complete screenshots.

8. Can the new versions of the tools in the Creative Cloud read or save older data/document/project file formats from Creative Suite. What about the other direction, will CS read/save Creative Cloud files?
From the Adobe website:  Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. Going the other way, when wanting to use CS6 or older tools to open a file saved from a CC product, the answer is it depends… read more on Adobe CS/CC compatibility

9. Why can't I re-download Creative Cloud? How do I install Creative Cloud on a second device?
For a second activation of an Adobe Creative Cloud application. e.g. Photoshop, log in to Adobe.com On the website, you will see an Account information section that includes a link to Creative Cloud Apps>Desktop Downloads. This link will take you to the apps page where you will find the application downloads. With a CC subscription there is no need for activation keys. After installation, launch the application and click on the Help menu to Sign In. Signing in with your Adobe CC ID activates the software.

10. Can I keep Adobe on my computer after I graduate/leave the University?
Unfortunately, no. The terms of the contract require that UCB Faculty, Staff and Students uninstall the UCB-licensed Adobe software upon separation from the University.

11. Why is there no Apps tab in the Creative Cloud Desktop App?
If the Apps tab does not appear in the CC Desktop App follow these steps:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Launch the Creative Cloud Desktop Application(CCDA) to find the Apps panel.