Adobe Creative Cloud FAQ

  1. Can I install Adobe Creative Cloud on more than one computer?
  2. Can I use both Creative Suite and Creative Cloud on the same computer?
  3. How long does the license last?
  4. Can I download the entire suite in one download?
  5. I need to replace my current computer. How can I move Adobe software to my new computer?
  6. Can I convert my currently installed CS6 apps to Creative Cloud?
  7. Are Adobe Creative Cloud (CC) Files Backwards Compatible w/ CS6?
  8. How do I install Creative Cloud on a second device?
  9. Can I keep Adobe on my computer after I graduate/leave the University?
  10. Why is there no Apps tab in the Creative Cloud Desktop App?
  11. Why do I receive an "Access Denied" message when I try to sign in to my CC Enterprise Account?
  12. When I sign in to the Enterprise account I am taken to my personal Adobe account/back to the Sign In page. How do I log in to CCE?
  13. When I log in with my Adobe CC Enterprise ID I only have the option to install Trial versions/ I am prompted to purchase a license.

 

1. Can I install Adobe Creative Cloud on more than one computer?
Yes. Creative Cloud for Enterprises desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two concurrent activations of any given CC app, and only one instance of the specific app may be in use at a time. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine. 

Please refer to the CCE User Guide to help you to get started with CCE.

2. Can I use both Creative Suite and Creative Cloud on the same computer?Creative Suite (CS) 6 and Creative Cloud are compatible and can be installed on the same computer. Earlier versions of CS (version 5.5 and earlier) may cause issues with Creative Cloud applications and should be uninstalled prior to installing Creative Cloud.

3. How long does the license last?
The Adobe contract is good through 2018. Eligible Faculty, Staff and Students may install and use Adobe Creative Cloud for the duration of the contract provided their Employee and/or Student status remains in an eligible state. UCB-licensed Adobe software must be uninstalled at separation.

4. Can I download the entire suite in one download?
No, the applications are available as individual downloads only and are accessed through the Adobe CC Desktop App. The CC Desktop App acts as a download manager and update tool for the individual CC apps e.g. Photoshop.

5. I need to replace my current computer. How can I move Adobe software to my new computer?
UCB Faculty, Staff and Students may install CC apps on multiple devices for their exclusive use. However, each CC app may only be activated on two machines concurrently, and you may open only one instance of a given app at a time. You may install and activate the Adobe CC applications on both the old and new computers concurrently. If you do not wish to use Adobe on the old computer and wish to uninstall, follow these directions for uninstalling Adobe software - Learn how to deactivate a Creative Cloud license on a machine.

NOTE: It is important to always deactivate Adobe software before uninstalling. If an application is uninstalled without first being deactivated, one of the two concurrent activations for that application can be lost.

6. Can I convert my currently installed CS6 apps to Creative Cloud?
The answer is yes. 

1.Deactivate the product by choosing Help > Deactivate in any CS6 app.
2.Launch the product again.  It will now launch in trial mode.
3.Click the License this Software button located at the bottom of the screen.
4.Follow the onscreen instructions and Sign in with your Adobe Creative Cloud Enterprise ID.
 

7. Can the new versions of the tools in the Creative Cloud read or save older data/document/project file formats from Creative Suite. What about the other direction, will CS read/save Creative Cloud files?
From the Adobe website:  Generally, your new CC tools will be able to open and use any and all earlier CS project and data files – including CS3, CS4, CS5, CS5.5, and CS6 files – with no problem or loss of information. Going the other way, when wanting to use CS6 or older tools to open a file saved from a CC product, the answer is it depends… read more on Adobe CS/CC compatibility

8. How do I install Creative Cloud on a second device?
For a second activation of an Adobe Creative Cloud for Enterprises application. e.g. Photoshop, log in to Adobe.com. On the website, you will see an Account information section that includes a link to Creative Cloud Apps>Desktop Downloads. This link will take you to the apps page where you will find the application downloads. With a CC for Enterprises account there is no need for activation keys. After installation, launch the application and click on the Help menu to Sign In. Signing in with your Adobe CC for Enterprises ID activates the software.

Applications can also be installed by first downloading and installing the Creative Cloud Desktop Application (recommended) which will work as a download and update manager for the other CCE apps.

9. Can I keep Adobe on my computer after I graduate/leave the University?
Unfortunately, no. The terms of the contract require that UCB Faculty, Staff and Students uninstall the UCB-licensed Adobe software upon separation from the University.

10. Why is there no Apps tab in the Creative Cloud Desktop App?
If the Apps tab does not appear in the CC Desktop App follow these steps:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Reboot the computer

7. Launch the Creative Cloud Desktop Application(CCDA) to find the Apps panel.

11. Why do I receive an "Access Denied" message when I try to sign in to my CC Enterprise Account?
Submit a request to software@berkeley.edu to report the error message. There is a known issue that affects people who have an e-mail address on record in Calnet that does not follow the @berkeley.edu format (e.g. username@dept.berkeley.edu). The work-around is to manually create the CC for Enterprises account.

12. When I sign in to the Enterprise account I am taken to my personal Adobe account/back to the Sign In page. How do I log in to CCE?
Submit a request to software@berkeley.edu to report the error. In some cases, UCB affiliates have 2 @berkeley.edu e-mail accounts, and the address used to create the CCE account is not the primary ID used for Calnet authentication. Another possible cause is that the CCE account has been created, but the CCE products were not assigned to the account. Lastly, it is essential to confirm that you are fully signed out of your UCB personal Adobe account.

13. When I log in with my Adobe CC Enterprise ID I only have the option to install Trial versions/ I am prompted to purchase a license.

1) Open Activity Monitor (Mac OS) or Task Manager (Windows). Kill all Processes which say Adobe or Creative Cloud.

2) Go to the following Locations and rename files as indicated :

Windows: C:\Users\<User Name>\AppData\Local\Adobe Rename "OOBE" to "OOBE Old"
C:\Program Files (x86)\Common Files\Adobe\ Rename "SLCache" to "SLCache Old"
C:\ProgramData\Adobe Rename SLStore to SLStore old

MAC:Go to Folder Type: ~/Library/Application Support/Adobe Rename "OOBE" to "OOBE Old"
/Library/Application Support/Adobe Rename SLCache to SLCache old
/Library/Application Support/Adobe Rename SLStore to SLStore old

3) Launch the Creative Cloud Desktop Application again and Sign in.