Microsoft FAQ's

1. What does the email "Access to your download and/or key expires" mean?
2. What are the terms of the agreement for Students, Faculty/Staff work at home, and institutionally owned devices?
3. As faculty/staff, can I install this software on my personal device?
4. What products are specifically included?
5. Is it possible to get another license key if I need to activate the software on more than one home computer for work purposes?
6. I work in two different campus departments; one office uses PCs, the other Macs. Will it be possible for me to install on both a PC and a Mac?
7. Will the "record keeping" for these installations be me taking down names of who I installed them for and which machines I installed them on?
8. Does the University still have access to TechNet subscriptions?
9. I have registered with UCB. Why do I receive the "There are no products available for purchase at this time." message?
10. Can I keep the Microsoft software after I graduate/leave the University?


1. What does the email "Access to your download and/or key expires" mean?
Anyone who downloads the Microsoft site license products FOR HOME USE will receive email reminders from Kivuto Services, our distribution partner, that the access to their download and/or license key will expire. The industry standard for vendors who provide access to downloads and/or license keys is to maintain the data for only 31 days. This is to minimize storage costs to the vendor and provide an opportunity to offer additional "services".

The email is legitimate and reroutes to campus authentication via shibboleth. Users are strongly urged to archive their download and key to their preferred storage method (usb, burn to cd, etc.) rather than pay for extended access.  Users can then simply disregard the messages.   
 
Users will get messages at regular intervals until the 31 days has expired. Feel free to delete after you've archived your download and key.

2. What are the terms of the agreement for Students, Faculty/Staff work at home, and institutionally owned devices?
Terms of agreement for Students, Faculty/Staff

Students can download one copy of the following products and may keep the software perpetually upon graduation.

  • Microsoft Windows Desktop Operating System (OS) Upgrades including Windows 7 Professional, Windows 8.1 Professional, or Windows 10 Education
  • If a student does not graduate, they must uninstall the software upon departure from the University.

Faculty and staff can download one copy of the following products for home use.

  • Microsoft Windows Desktop Operating System (OS) Upgrades including Windows 7 Professional, Windows 8.1 Professional, or Windows 10 Education
  • Microsoft Project
  • Microsoft Visio

Institutionally owned devices (devices purchased with UCB funds)

The Microsoft agreement allows unlimited deployment of a wide range of Microsoft desktop and server software on devices purchased with UC Berkeley funds. For a complete list, see the Product List page. 

3. For faculty and staff, can I install this software on my personal device?
Faculty and staff-installing software on personal device

Our software license allows for "Work at Home" use such that if you regularly undertake work tasks using a home device, you may legally download the software to that machine.

Faculty and staff will be able to download one copy of the following products:

  • Microsoft Windows Desktop Operating System (OS) Upgrades including Windows 7 Professional, Windows 8.1 Professional, or Windows 10 Education
  • Microsoft Project
  • Microsoft Visio 

4. What products are specifically included?
Product list

Students can download one copy of the following products and may keep the software perpetually upon graduation:

  • Microsoft Windows Desktop Operating System (OS) Upgrades including Windows 7 Professional, Windows 8.1 Professional, or Windows 10 Education

Faculty and staff can download one copy of the following products for home use:

  • Microsoft Windows Desktop Operating System (OS) Upgrades including Windows 7 Professional, Windows 8.1 Professional, or Windows 10 Education
  • Microsoft Project
  • Microsoft Visio

Institutionally owned devices

The Microsoft agreement allows unlimited deployment of a wide range of Microsoft desktop and server software on devices purchased with UC Berkeley funds. For a complete list, see the Product List.

5. Is it possible to get another license key if I need to activate the software on more than one home computers for work purposes?
No. The terms of the Microsoft agreement for faculty/staff work at home rights for Operating Systems, Visio and Project limit the licensee to an actve installation on one device. 

6. I work in two different campus departments; one office uses PCs, the other Macs. Will it be possible for me to install on both a PC and a Mac?
Yes.  Our license allows for unlimited installations on university owned devices.  Please follow instructions for institutionally owned device access at http://ist.berkeley.edu/MS-DL-instructions

7. Will the "record keeping" for these installations be me taking down names of who I installed them for and which machines I installed them on?
By delegating the installation responsibility to departmental IT support staff using the unlimited installers, the record keeping responsibility also falls to departmental IT support staff.

8. Does the University still have access to TechNet subscriptions?
Effective September 1, 2013, new TechNet Subscriptions are no longer available. Microsoft will continue to honor all existing TechNet Subscriptions. Subscribers with active accounts may continue to access program benefits until their current subscription period concludes.

9. I have registered with UCB. Why do I receive the "There are no products available for purchase at this time." message?The software website checks registration status in Calnet to determine if a student is eligible for a product. If the registration process has not completed, and the Calnet Profile is in an ineligible state, then no products will be displayed. Once your registration completes, including the payment of fees and the removal of any/all blocks, the products will be displayed, and you will be able to download the software. To monitor your registration status please see the Students section on the CalCentral website.

10. Can I keep the Microsoft software after I graduate/leave the University?
Students and Faculty/Staff may keep the Microsoft software obtained through the UCB software program after graduation/separation from the Universiity. However, there is no maintenance/upgrade support available for the software after separation.